Job Description

Company

Alaska Airlines/Hawaiian Airlines

The Team

As an Alaska Airlines or Hawaiian Airlines employee, we’re creating an airline people love. We do this by bringing our whole self to work and creating an inclusive environment for our guests and coworkers. We hold safety above all else. We pride ourselves on making our guests’ journey hassle free by providing a remarkable, on time experience. It takes personal accountability and teamwork of every employee to deliver on our commitments.

Role Specific Details

This requisition includes opportunities for Alaska Airlines Flight Attendant or Hawaiian Airlines Flight Attendant positions.

During the application process, you may choose to apply to either Alaska Airlines OR Hawaiian Airlines.

Please note that applicants are not able to select a preferred base location. If offered a position, you are required to accept any base assigned by the company you selected during the application process.

Available Base Locations

For Alaska Airlines Flight Attendant:

• Anchorage (ANC)
• Seattle (SEA)
• Portland (PDX)
• San Francisco (SFO)
• Los Angeles (LAX)
• San Diego (SAN)

For Hawaiian Airlines Flight Attendant:

• Honolulu (HNL)
• Seattle (SEA)
• Los Angeles (LAX)

Role Summary

As a flight attendant, creating inflight experiences can make for a fun, challenging and rewarding career. If you can manage a flexible schedule, commit to upholding our high customer service standards, and create remarkable moments that people will remember, we want to hear from you.

As the face of Alaska Airlines or Hawaiian Airlines, you always put safety first and take action to support the safety and security of others. You seek to understand, anticipate needs, and always strive to set up your coworkers for success. You provide genuine and caring service while creating personal connections through a positive, approachable manner with our guests and fellow employees. You take initiative and collaborate with peers to ensure the team’s success in creating an airline people love. You create lasting connections by delighting our guests at every opportunity, while always representing the brand with pride and integrity. This is a union represented position.

Key Duties

• Own safety: understand and comply with all safety regulations, ensure all safety equipment on aircraft is in working order and conduct emergency procedures as needed. Support the safety and security of oneself and other crewmembers while in-flight, in airport terminals and during layovers while away from home. Calmly resolve passenger situations during flight, including emergency situations.
• Do the right thing: understand company policies and procedures to complete all onboard duties for the position assigned. Be empowered to know when to make exceptions to make things right for guests.
• Be kind-hearted: create an exceptional and inclusive experience for guests and fellow employees by demonstrating empathy and compassion.
• Deliver performance: always focus on safe on time performance. Be proficient in utilizing an Inflight Mobile Device (IMD) to complete onboard duties, service flow and elite guest recognition.
• Be remarkable: conduct oneself as a brand ambassador while at work, whenever in uniform and on social media.

Additional Details

This position requires compliance with either the Alaska Airlines or Hawaiian Airlines Uniform Policy Guidelines. Please review a summary of Alaska and Hawaiian guidelines detailed in our Uniform Highlights

Job-Specific Experience, Education & Skills

Required

• 2 years of customer service experience or community service experience.
• Able to reach 82 vertical inches without wearing shoes.
• Comfortable being in a swimming pool with a life vest during emergency training and in water during an inflight emergency.
• Able to properly secure oneself in a jump seat with harness without using a seat belt extension; able to expeditiously move through the cabin aisle in emergency and non-emergency situations.
• Able to work in an environment subject to varying climatic conditions, variable positive and negative gravitational loads induced by turbulence, and varying levels of cabin pressurization. Able to stand for up to four to seventeen hours, during which time stooping, twisting, and pulling and pushing cabin equipment may be necessary.
• Able to lift 35lbs.
• Willing and able to serve alcohol.
• Possess basic technology skills necessary to navigate tools on a mobile device.
• Ability and willingness to travel extensively and be away from home overnight for multiple days at a time working varied schedule, including nights, weekends, and holidays.
• Must have high school diploma or equivalent.
• Must be a US citizen or registered alien with the legal right to accept employment in the United States.
• Must possess and/or obtain a current U.S. passport or non-U.S. passport with any appropriate legal documentation necessary to allow unlimited access in and out of the United States and have at least six months of validity remaining at time of employment.
• Travel documents must remain valid throughout all phases of training and employment.
• Must be 21 years old at the time of application.
• Able to read, write, and speak English proficiently.
• Ability to complete pre-employment requirements, including drug test and background check.
• Current Employees must be in good standing with the company and have been in their current role at least 1 year.

Hawaiian Seniority List requirements

• Ability to attend an FAA-approved, unpaid intensive training for 8 weeks in Honolulu.
• Must be able to meet the Hawaiian Flight Attendant uniform and appearance standards.
• Able to relocate and/or work from any of the current or future Hawaiian flight attendant bases, including but not limited to:Honolulu HI, Los Angeles CA and Seattle, WA.
• Complete and successfully pass tuberculosis (TB) test.

Alaska Seniority List requirements

• Ability to attend an FAA-approved, unpaid intensive training for 6 weeks in Seattle.
• Must be able to meet the Alaska Flight Attendant uniform and appearance standards.
• Able to relocate and/or work from any of the current or future Alaska flight attendant bases, including but not limited to: Los Angeles CA, Portland OR, Seattle WA, San Diego CA, Anchorage AK, and San Francisco CA.

Day in the Life

Here to tell you a little more about this incredible, exciting, and challenging lifestyle are a few of our current amazing Flight Attendants.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

USD $0.00/Hr.

Salary Details

Alaska Seniority List Pay Details:

• Year 1 step rate: $32.96(per contract)
• Visit alaskahorizoncareers.com/cba-as-afa to view the latest collective bargaining agreement between Alaska Airlines and the AFA.

Hawaiian Seniority List Pay Details:

• First year step rate: $29.83 (per contract)
• Visit Hawaiian CBA to view the latest collective bargaining agreement between Hawaiian Airlines and the AFA.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• This role pays per collective bargaining agreement.
• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k contribution/match program
• Annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will:

• Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
• Ensure that employment decisions are based only on valid job requirements; and
• Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre‑employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety‑sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

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